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Booking Rules

At time of initial booking we will need from you the following information.

  • Name of the birthday child and age
  • Name of lead parent on the day
  • Home address
  • Contact telephone number
  • age range of children attending
  • I have read and understood the party rules

Without your full booking information your party booking cannot go ahead.

Payment to book a party is 50% of the total within 48 hours of booking the date. Your deposit is non refundable. If you do not pay within 48 hours we cannot hold onto the slot for you. Please inform us if you decide to not go ahead as other families will miss out on being able to book .

Please read your booking email and check the date time and venue is correct at the time of booking. We cannot change this at a later date ( and cant offer a refund if it hasnt been checked and confirmed) so please check this it is IMPORTANT because paying your deposit means you have agreed to this date, time and venue.

By paying your deposit you have agreed to all the booking and party rules.

If you would like to arrange a viewing please pre-arrange at a suitable time with us. If you don’t come to the appointment we will not hold onto the booking for you.

Final payment is 5 days before the party date with your numbers and dietary needs.

  1. your personal details are not shared with any other entity, if you want to opt out of our mailing lists for future events please do so when you send you details ‘I would like to opt out of your mailing list’.
  2. we do take promotional footage from time to time (this is not footage of individual children).

Important information regarding food allergies

We try our best to accommodate everyone and do not knowingly serve nuts ( manufacturing is not guaranteed) in our buffets. Please alert us to any food allergies.

Children with severe food allergies their parent must remain on site at all times with their medication. We try our very best to accommodate everybody. Our food comes from a caterer that does not send it all in packaging with ingredients on.

It is at all times the responsibility of parents to stop children from eating the wrong food items.

Bounceagogo and Discoagogo safety rules  ( Booking Rules and additional safety for Nerf parties please scroll downwards)

Unfortunately there are PARTY RULES these are for your own safety and enjoyment:

PLEASE NOTE FOR ALL PARTIES NO ROMAN CANDLES, SPARKLERS OR INDOOR FIREWORKS

Soft Play and Disco Rules

  1. Please arrive and leave on time for your allocated slot we won’t be able to over run time. or extend your time. We will stick to a party schedule for you so as you don’t have to worry about time. We cannot adjust the party schedule for you. If you really want to eat your cake at the party you must tell us beforehand. The team may not be able to accommodate you on the day if you don’t tell us.
  2. We do finish your party with time to spare at the end so as your little one can enjoy giving out their party bags, its a magical moment 🙂
  3. During food time the inflatable goes off.
  4. Your party schedule is usually like this for bounceagogo 45 mins free play, food 15 mins, free play 30 mins , cake 5 mins, free play, party bags and home time 15 mins. Discoagogo free play 45 mins, food 15 mins, birthday cake and song 5 mins, treasure hunt 10 mins, dancing siren and glo stick prizes 15 mins, free play 15 mins, party bags and home time 15 mins. Unfortunately we cannot alter the schedule for your party .
  5. Party food MUST be eaten at the tables or chair areas. Please do not eat or drink whilst on the Mats or inflatables. ** There is a minimum £250 cleaning/repair fee should any equipment be ruined by food, drink or foul play . We encourage you to not hand food such as cake around the room to children playing, we will wrap your cake for you and put it into party bags for the children to take home
  6. Absolutely no running around with cake pops or lollipops please save these for hometime:)
  7. Please report any spillages to us as soon as possible as we can easily clear them up so there are no accidents.  Please bring your dirty cups etc back to us, we will clear away the party table for you when food time is over
  8. We operate a NO alcohol policy in all our venues. We provide all soft drinks please do not bring your own soft drinks.
  9. No party poppers, cannons or pinata. We advise because of health and safety we don’t allow roman candles, sparklers or indoor fireworks for your cake. We also cannot have balloons at castle hill they set off the fire alarm.
  10. No electrical appliances bought in so no bubble machines, TVs, monitors etc
  11. We are happy to help your guests get tea and coffee just ask us, or soft drinks or they are able to help themselves from the bar.
  12. As stated above our packages are for 20 or 25 children depending upon the package. If you intend to invite more than 25 children then please check with us first the capacity of the venues that you intend to booked. Each child over the initial 25 will be charged at £10 per head, this includes siblings (not under 1) even if they dont choose to eat. Your deposit and subsequent balance payment will the reflect the charge per head of the extra children that are to be invited. If extra children attend on the day (.i.e. over the initial 25), as long as the numbers do not exceed the venues capacity then they are welcome to stay but you will be charged an extra £10 per child (To be paid in cash on the day). Please note that for both safety and comfort we cannot exceed the venue capacity! We do not offer a refund if not all the invited children attend.
  13. Only food and drink served by bounceagogo for the kids can be served on the premises. If you do want to bring any additional food (this doesn’t include children with special diets etc. or adult foods) please do discuss with us first the type of food as it can incurr a £30 surcharge for additional staff to be present.
  14. With all additional food including adult food you are bringing with you please all your own serving dishes, plates and napkins for additional food. NO FOOD THAT REQUIRES CUTLERY OR HEATING. No takeaways please including pizza.
  15. Please follow the safety rules for the inflatable and the rules of play. Each inflatable has safety labels on them. If in doubt ask a team member. You can read these below. The children are to play responsibly and follow these rules and are the responsibility of their parents or lead adult if their parents leave the venue.
  16. Parents are SOLELY RESPONSIBLE for their children at all times whilst in/playing at a Bounceagogo Party at any of our venues. This includes the child’s conduct/play on the Bounceagogo inflatables. If parents drop off their children they are the responsibility of the lead adult so please bare this in mind if parents do not wish to stay and encourage them to stay. At all our parties we recommend parents stay and join in with the party.
  17. NO SHOES on please in the play area (adults and children). Nothing with a pointy end so no swords, hooks any other fancy dress item that could cause harm. Even if its made of foam!
  18. If you plan to bring/invite children older they are very welcome but please do tell us. Also we ask you to make sure they understand they need to play appropriately for the environment and age of the child who’s birthday it is.
  19. If children play aggressively or could cause harm to others repeatedly we have the right to ask them to stop directly, ask their parents to tell them to stop or ask them and their parents to leave if they do not stop. You will not be entitled to a refund.
  20. Please respect the centres we are based in and its users by smoking outside only in the designated areas ( off site) this includes vaping.
  21. We operate a zero tolerance policy towards rudeness, aggression, verbal or physical abuse, racism or other prejudice towards any member of the Bounceagogo team for ANY reason. Should any of this be directed at a team member your party will be halted and you may be asked to leave or your offending guest may be asked to leave. We do not tolerate threats of violence under any circumstance.
  22. The venues we are located in cannot be altered or changed in any way, this includes permanent or temporary fixtures and fittings, wall hangings, pictures or furniture, tables or chairs. We cannot attach anything to walls
  23. If you want to add to your party please ask us first. We don’t allow outside entertainers such as entertainers, magicians or singing princesses. You can however bring you own facepainter or glitter tattooist or dress up as your childrens favourite characters yourselves ! Our aim is to make your child’s party the most magical experience possible! Please bear in mind that children do tend to love to run around, free play and use their imagination in bounceagogo and the party is only 2 hours long, it will go by very quickly 🙂
  24. If you want to bring decorations of course you can! we ask you bring your own (no sticking to walls please) and that balloons are already blown up ( not at castle hill) . Helium ones must have weights on. If you are preparing your own party bags please bring them already made, including if you are giving each child a balloon please blow these up at home. Please note at castle hill chessington we cannot have balloons in the hall but can have them at the entrance hall with weights on
  25. Children playing outside at any of our venues do so at their own risk and use any play ground equipment or sports equipment at their own risk and should be supervised by an adult.
  26. the inflatable may be changed should there be any fault occurring and we have no other choice. this will be for safety purposes.
  27. Please tell us if it is a joint party or there are more than 1 birthday children.
  28. Please do tell us if a child has any special need, we are an inclusive party company and aim to make every child’s experience with us magical.
  29. Your belongings are your own responsibility, this includes your cake, party bags, car in the car park etc. We cannot deliver items to you after the party if you’ve left them behind. if you leave your cake behind it will be disposed of at the end of the weekend unless you contact us beforehand.
  30. your personal details are not shared with any other entity, if you want to opt out of our mailing lists for future events please do so when you send you details ‘I would like to opt out of your mailing list’.
  31. we do take promotional footage from time to time (this is not footage of individual children or close ups) and this is used for marketing purposes.

Pirate Ship/Slide/inflatable Safety Rules

These safety rules are to be adhered to both for the fun and safety of all of its users.

Parents are responsible for their own children and to help supervise where necessary.

No climbing back up the slide once you have been down or pulling other children down
No hanging over the side.

No hanging off or standing on the cover or mast at the top of the pirate ship.

No nose diving

If children misbehave they will be given a 5 minute timeout and the parents informed. If they misbehave again they will be given 10 minute and 3rd time and they will not be allowed back on.

No other equipment allowed on the inflatable this includes party outfits made of hard plastic or foam  such as swords, hats, shields, masks etc.

No hitting, biting, kicking or scratching, nose diving.

We encourage turn taking.

No food or drink on the inflatable

Please ask a member of staff if you feel the children are not playing safely.

Booking Rules

At time of initial booking we will need from you the following information.

  • Name of the birthday child
  • Name of lead parent on the day
  • Home address
  • Contact telephone number
  • i have read and understood the party rules…………

Without your full booking information your party booking cannot go ahead.

Payment to book a party is 50% of the total within 48 hours of booking the date via bank transfer. The details will all be in your booking email.  Your deposit is non refundable. If you do not pay within 48 hours we cannot hold onto the slot for you without you telling us . Please tell us if you havent paid but still want the booking so we know.

If you would like to arrange a viewing please pre-arrange at a suitable time with us. If you don’t come to the appointment we wont hold bookings for you.

Final payment is 5 days before the party date via bank transfer along with payment for additional children, adult food, facepainters etc.

All food children’s and adults needs to be ordered 5 days before the party, please do tell us at time of booking if you require a specific menu (vegetarian or pork free or special dietary requirments).

Cancellation or change of date policy

Should there be any unforeseen reason that a party date needs to be changed by you we will try and accommodate you if we have availability (and you have given one months notice), if you cancel entirely you will not be refunded your deposit. If you cancel with less than 5 days to go you will forfeit your full payment. If you rearrange within 21 days of the party you will incur the rental costs of the venue to rebook which varies from venues to venue.

We reserve the right to cancel your party should there be a breach of booking rules, you will not be entitled to a refund.

At no time are bounceagogo liable for costs incurred by you for any other venue or other party costs. Should bounceagogo need to offer an alternative date to you due to extreme circumstance we will do so as soon as possible.  We do not pay for additional costs such as cakes, party bags etc. 

Equipment and location policy

We will at ALL times try to offer you the venue of your choice, however if it is not available because of extreme circumstance fire, flood, snow that is hazardous or for any other safety reason or serious reason we will try to offer you an alternative where possible. Should a venue be unsafe we will may have to offer an alternative date, venue or time. Sometimes equipment can become faulty and thus we will offer you another site or another piece of equipment.

We cannot refund you if it snows or rains or the weather is hot and you or your guests decide you don’t want to come to the party.

We will provide you with the inflatable of your choice unless it is faulty and unsafe. We would then offer an alternative for your party or forfeit the inflatable in event that there is not a suitable alternative. We would refund you a set amount ( depending on the party size etc.) if we cannot provide an alternative but will not refund you should you not want the alternative instead. This also applies if we should need to move your party to another venue ( or move the time of your party) in event that this must happen due to technical faults, fire, flood etc

All of the smaller play equipment does get rotated so sometimes it isn’t all exactly the same. this keeps the kids entertained but also means we are able to maintain our equipment appropriately.

Under no circumstances are we or our venues responsible for your belongings including your car in the car park.

A copy of our complaints and refund policy is available upon request. we do not issue refunds over the telephone and you must complete your complaint to us in writing.

NERF party rules 

  1. Please arrive and be ready to leave on time for your allocated slot we won’t be able to over run time. We will aim to stick to a party schedule for you so as you don’t have to worry about time.
  2. This is a family party which means joining in with the party. The children are at all times their parents responsibility. If parents do not wish to stay the children are the responsibility of the lead adult.
  3. Party food MUST be eaten at the tables or chair areas. Please do not eat or drink whilst on the Mat area. ** There is a cleaning/repair fee should any equipment be ruined by food, drink or foul play . We encourage you to not hand food such as cake around the room to children playing. Absolutely no running around with cake pops or lollipops please save these for hometime:).
  4. We operate a NO alcohol policy in all our venues at childrens parties. We provide all soft drinks to buy please do not bring your own soft drinks.
  5. No party poppers, cannons etc. We advise because of health and safety we don’t allow roman candles for your cake. No cake pops or lollipops (unless in your party bags for home time)
  6. As stated above our packages are for 20 children. If you intend to invite more than 20 children then please check with us first the capacity of the venues that you intend to booked. Each child over the initial 20 will be charged at £10 per head, this includes siblings playing. Your deposit and subsequent balance payment will the reflect the charge per head of the extra children that are to be invited. If extra children attend on the day (.i.e. over the initial 20), as long as the numbers do not exceed the venues capacity then they are welcome to stay but you will be charged an extra £10 per child (To be paid in cash on the day). Please note that for both safety and comfort we cannot exceed the venue capacity! We do not offer a refund if not all the invited children attend. Smaller children (under 5) should not be joining in with Nerf games (certainly not without supervision from their parent and play at their own risk).
  7. Only food and drink purchased by Nerfeagogo can be served on the premises. If you do want to bring any additional food (this doesn’t include children with special diets etc.) please do discuss with us first the type of food as it can incurr a £30 surcharge for additional staff to be present. You must bring all your own serving dishes, plates and napkins for additional food. NO FOOD THAT REQUIRES CUTLERY OR HEATING.
  8. Please follow the NERFagogo safety rules below.
  9. Parents are SOLELY RESPONSIBLE for their children at all times whilst in/playing at a Bounceagogo Party at any of our venues.
  10. NO SHOES on please in the arena (adults and children).
  11. If children play aggressively or could cause harm to others repeatedly we have the right to ask them to stop directly, ask their parents to tell them to stop or ask them and their parents to leave if they do not stop. You will not be entitled to a refund.
  12. Please respect the centres we are based in and its users by smoking outside only in the designated areas.
  13. We operate a zero tolerance policy towards rudeness, aggression, verbal or physical abuse, racism or other prejudice towards any member of the Bounceagogo team. Should any of this be directed at a team member your party will be halted and you may be asked to leave or your offending guest may be asked to leave. We do not tolerate threats of violence under any circumstance.
  14. Children must wear the safety glasses and play by the safety rules.
  15. The venues we are located in cannot be altered or changed in any way, this includes permanent or temporary fixtures and fittings, wall hangings, pictures or furniture, tables or chairs.
  16.  We aim to make your child’s party the most magical experience possible! Please bear in mind that we have a schedule already to maximise play time and fun. The party is only 2 hours long, it will go by very quickly 🙂
  17. If you are bringing your own party bags please bring them ready made, we can make your party bags/books for you in advance for an extra cost but cannot pack yours for you on the day.
  18. the inflatable may be changed should there be a fault occurring. this will be for safety purposes.
  19. we cannot have balloons at our castle hill venue
  20. your personal details are not shared with any other entity, if you want to opt out of our mailing lists for future events please do so when you send you details ‘I would like to opt out of your mailing list’.
  21. we do take promotional footage from time to time (this is not footage of individual children).

Nerfagogo Safety Rules of Play

1. NO SHOES on in the arena. No running outside of the arena (walk only).
2. You are responsible for your own belongings. Please take care of them.
3. Please do not drink or eat whilst on the mat area or equipment area. Please take your rubbish with you or throw away in the bins provided. Damage to our equipment from food may incur a cleaning/repair fee. You are repsonsible for this as the hirer.
4. You are responsible for your own child/children, please stay with them or leave them in the care of a known to you responsible adult who will supervise their play and take responsibility for them.
6. Please make sure you watch your child/children. We are not responsible for children hurting themselves. Misbehaving or using the equipment incorrectly can lead to other children getting hurt. We are not responsible for other children misbehaving and hurting your children. Your child and child guests are the responsibility of you or their parents present and thus use all the equipment at your own risk.
7. At ALL times the Nerfagogo staff are in charge of the party. Please make sure your child adheres to the safety rules by listening to the team. We are not responsible for children not following the safety guidelines.
Please help your child if they are unsure of how to use the nerf guns, or ask a team member for help.
8. We reserve the rights to ask you to leave if your children are misbehaving and or causing harm to other children purposefully. You will NOT be entitled to a refund. Your party may be halted if there is persistent bad behaviour.
9. You must wear safety glasses in the arena. No shooting in the face or at close range (shoot from at least 2 metres away). Do not shoot to purposefully cause harm !!! The purpose of our Nerf parties are FUN. We don’t promote hurtful playing or bullying.  This is a family event and parents are required to intervene when children are not following safety rules.
10. Absolutely no throwing or kicking of any of the equipment, barriers, hideouts or using any equipment to hit each other. The barriers are to hide behind not throw around.
11. We reserve the right at any time to change safety rules depending upon the age of children playing and for safety reasons.
12. we recommend adult participation. this will enhance your child’s experience and is also a lot of fun! .
13. Your child may bring their own nerf gun at their own risk ( no automatic guns please).

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