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Soft Play Party & Booking Rules (for Nerf parties please scroll downwards)

Unfortunately there are PARTY RULES these are for your own safety and enjoyment:

PLEASE NOTE FOR ALL PARTIES NO ROMAN CANDLES, SPARKLERS OR INDOOR FIREWORKS

Soft Play and Disco Rules

  1. Please arrive and leave on time for your allocated slot we won’t be able to over run time. We will aim to stick to a party schedule for you so as you don’t have to worry about time. The schedule is as follows: 50 mins play, stop for party food for 20 mins, play 25 mins, birthday cake candles and happy birthday song, play and party bags 15 mins, home time. During food time the inflatable goes off.
  2. Party food MUST be eaten at the tables or chair areas. Please do not eat or drink whilst on the Mats or inflatables. ** There is a minimum £250 cleaning/repair fee should any equipment be ruined by food, drink or foul play . We encourage you to not hand food such as cake around the room to children playing. Absolutely no running around with cake pops or lollipops please save these for hometime:)
  3. Please report any spillages to us as soon as possible as we can easily clear them up so there are no accidents.  Please throw away empty disposbale cups etc. we will clear away for you when food time is over
  4. We operate a NO alcohol policy in all our venues. We provide all soft drinks please do not bring your own soft drinks.
  5. No party poppers, cannons or pinata. We advise because of health and safety we don’t allow roman candles, sparklers or indoor fireworks for your cake. No cake pops or lollipops (unless in your party bags for home time).
  6. We will serve your guests tea and coffee, or soft drinks. If running a tab your tab must be paid for on the day IN CASH
  7. As stated above our packages are for 25 children. If you intend to invite more than 25 children then please check with us first the capacity of the venues that you intend to booked. Each child over the initial 25 will be charged at £10 per head, this includes siblings (not under 1 or over 10) even if they dont choose to eat. Your deposit and subsequent balance payment will the reflect the charge per head of the extra children that are to be invited. If extra children attend on the day (.i.e. over the initial 25), as long as the numbers do not exceed the venues capacity then they are welcome to stay but you will be charged an extra £10 per child (To be paid in cash on the day). Please note that for both safety and comfort we cannot exceed the venue capacity! We do not offer a refund if not all the invited children attend.
  8. Only food and drink purchased by bounceagogo can be served on the premises. If you do want to bring any additional food (this doesn’t include children with special diets etc.) please do discuss with us first the type of food as it can incurr a £30 surcharge for additional staff to be present. You must bring all your own serving dishes, plates and napkins for additional food. NO FOOD THAT REQUIRES CUTLERY OR HEATING.  Tea and coffee tabs need to be paid for on the day in cash. You can if you prefer set a tea and coffee limit to your tab just let us know.
  9. Please follow the safety rules for the inflatable and the rules of play. You can read these below.
  10. Parents are SOLELY RESPONSIBLE for their children at all times whilst in/playing at a Bounceagogo Party at any of our venues. This includes the child’s conduct/play on the Bounceagogo inflatables.
  11. NO SHOES on please in the play area (adults and children). Nothing with a pointy end so no swords, hooks any other fancy dress item that could cause harm. Even if its made of foam!
  12. If you plan to bring/invite children older they are very welcome but please do tell us. Also we ask you to make sure they understand they need to play appropriately for the environment and age of the child who’s birthday it is.
  13. If children play aggressively or could cause harm to others repeatedly we have the right to ask them to stop directly, ask their parents to tell them to stop or ask them and their parents to leave if they do not stop. You will not be entitled to a refund.
  14. Please respect the centres we are based in and its users by smoking outside only in the designated areas.
  15. We operate a zero tolerance policy towards rudeness, aggression, verbal or physical abuse, racism or other prejudice towards any member of the Bounceagogo team. Should any of this be directed at a team member your party will be halted and you may be asked to leave or your offending guest may be asked to leave. We do not tolerate threats of violence under any circumstance.
  16. The venues we are located in cannot be altered or changed in any way, this includes permanent or temporary fixtures and fittings, wall hangings, pictures or furniture, tables or chairs.
  17. Please do not invite or exceed the capacity of children for each venue. Please ask us if you are unsure of this. Should there be more children than the capacity for the venue, children will have queue and to take turns to use the equipment, be split into groups allowed to play or the inflatable may be turned off for safety reasons.
  18. If you want to add games or entertainment to your party please ask us first as we know what works. We aim to make your child’s party the most magical experience possible! Please bear in mind that children do tend to love to run around, free play and use their imagination in bounceagogo and the party is only 2 hours long, it will go by very quickly 🙂
  19. If you want to bring decorations of course you can! we ask you bring your own blue tack (we try not to damage any walls or fixtures or fittings in our venues) and that balloons are already blown up. Helium ones must have weights on. If you are preparing your own party bags please bring them already made, including if you are giving each child a balloon please blow these up at home.

Bounceagogo Safety Rules of Play

1. NO SHOES on the equipment please.
2. You are responsible for your own belongings. Please take care of them.
3. Please do not drink or eat whilst on the mat area or equipment area. Please take your rubbish with you or throw away in the bins provided. Damage to our equipment from food may incur a minimum of £250.00 cleaning/repair fee.
4.Please report any spillages as soon as you can
5. You are responsible for your own child/children, please stay with them or leave them in the care of a known to you responsible adult who will supervise their play.
6. Please make sure you watch your child/children and that they use the play equipment responsibly. We are not responsible for children hurting themselves. Misbehaving or using the equipment incorrectly can lead to other children getting hurt. We are not responsible for other children misbehaving and hurting your children. Your child and child guests are the responsibility of you or their parents present and thus use all the equipment at your own risk.
7. We reserve the rights to ask you to leave if your children are misbehaving and or causing harm to other children purposefully. You will NOT be entitled to a refund. Your party may be halted if there is persistent bad behaviour.
8. The inflatable equipment should only be operated by staff members, please do not try to tamper with any of the equipment.
9. NO children near the coffee area/kitchen.
10. Absolutely no throwing or kicking of any of the equipment or using any equipment to hit each other.
11. We reserve the right at any time to change safety rules depending upon the age of children playing and for safety reasons.

Pirate Ship/Slide Safety Rules

These safety rules are to be adhered to both for the fun and safety of all of its users.

Parents are responsible for their own children and to help supervise.

No climbing back up the slide once you have been down or pulling other children down
No hanging over the side.

No hanging off or standing on the cover or mast at the top of the pirate ship.

No nose diving

If children misbehave they will be given a 5 minute timeout and the parents informed. If they misbehave again they will be given 10 minute and 3rd time and they will not be allowed back on.

No other equipment allowed on the inflatable this includes party outfits made of hard plastic or foam  such as swords, hats, shields, masks etc.

No hitting, biting, kicking or scratching, nose diving.

We encourage turn taking.

No food or drink on the inflatable

Booking Rules

At time of initial booking we will need from you the following information.

  • Name of the birthday child
  • Name of lead parent on the day
  • Home address
  • Contact telephone number

Without your full booking information your party booking cannot go ahead.

Payment to book a party is 50% of the total within 48 hours of booking the date. Your deposit is non refundable. If you do not pay within 48 hours we cannot hold onto the slot for you.

If you would like to arrange a viewing please pre-arrange at a suitable time with us. If you don’t come to the appointment we will not hold onto the booking for you.

Final payment is 5 days before the party date.

All food children’s and adults needs to be ordered 7 days before the party, please do tell us at time of booking if you require a specific menu (vegetarian or pork free or special dietary requirments).

Please Note: To ensure the child security on the day of the party we ask that a Lead Adult supply a list of the children that will be attending the party. We ask that this is given to a member of the Bounceagogo team your upon arrival.

Cancellation or change of date policy

Should there be any unforeseen reason that a party date needs to be changed by you we will try and accommodate you if we have availability (and you have given 2 weeks notice), if you cancel entirely you will not be refunded your deposit. If you cancel with less than 5 days to go you will forfeit your full payment. If you rearrange within 7 days of the party you may incur the rental costs of the venue to rebook.

We reserve the right to cancel your party should there be a breach of booking rules, you will not be entitled to a refund.

At no time are bounceagogo liable for costs incurred by you for any other venue or other party costs.

Equipment and location policy

We will at ALL times try to offer you the venue of your choice, however if it is not available we will aim to offer you one of our other venues as an alternative. Equipment in our venues does get rotated and we will offer the equipment you have seen when visiting us or equivalent. If you request a certain piece of equipment we will do our best to provide it for you. Our inflatables occasionally do change sites (or need maintenance) and thus we cannot always promise 100% a certain inflatable to be onsite but we do our best if you have requested specifically at time of booking . Your deposit does not secure specific equipment. Should any piece of equipment be faulty on the day of your party and is unable to be used for your party you will not be entitled to a refund. The photographs on the site are examples of our sessions.

 

NERF party rules 

  1. Please arrive and be ready to leave on time for your allocated slot we won’t be able to over run time. We will aim to stick to a party schedule for you so as you don’t have to worry about time.
  2. Party food MUST be eaten at the tables or chair areas. Please do not eat or drink whilst on the Mat area. ** There is a cleaning/repair fee should any equipment be ruined by food, drink or foul play . We encourage you to not hand food such as cake around the room to children playing. Absolutely no running around with cake pops or lollipops please save these for hometime:).
  3. We operate a NO alcohol policy in all our venues at childrens parties. We provide all soft drinks to buy please do not bring your own soft drinks.
  4. No party poppers, cannons etc. We advise because of health and safety we don’t allow roman candles for your cake. No cake pops or lollipops (unless in your party bags for home time)
  5. As stated above our packages are for 25 children. If you intend to invite more than 25 children then please check with us first the capacity of the venues that you intend to booked. Each child over the initial 25 will be charged at £10 per head, this includes siblings playing. Your deposit and subsequent balance payment will the reflect the charge per head of the extra children that are to be invited. If extra children attend on the day (.i.e. over the initial 20), as long as the numbers do not exceed the venues capacity then they are welcome to stay but you will be charged an extra £10 per child (To be paid in cash on the day). Please note that for both safety and comfort we cannot exceed the venue capacity! We do not offer a refund if not all the invited children attend. Smaller children (under 5) should not be joining in with Nerf games (certainly not without supervision from their parent and play at their own risk).
  6. Only food and drink purchased by Nerfeagogo can be served on the premises. If you do want to bring any additional food (this doesn’t include children with special diets etc.) please do discuss with us first the type of food as it can incurr a £30 surcharge for additional staff to be present. You must bring all your own serving dishes, plates and napkins for additional food. NO FOOD THAT REQUIRES CUTLERY OR HEATING.
  7. Please follow the NERFagogo safety rules below.
  8. Parents are SOLELY RESPONSIBLE for their children at all times whilst in/playing at a Bounceagogo Party at any of our venues.
  9. NO SHOES on please in the arena (adults and children).
  10. If children play aggressively or could cause harm to others repeatedly we have the right to ask them to stop directly, ask their parents to tell them to stop or ask them and their parents to leave if they do not stop. You will not be entitled to a refund.
  11. Please respect the centres we are based in and its users by smoking outside only in the designated areas.
  12. We operate a zero tolerance policy towards rudeness, aggression, verbal or physical abuse, racism or other prejudice towards any member of the Bounceagogo team. Should any of this be directed at a team member your party will be halted and you may be asked to leave or your offending guest may be asked to leave. We do not tolerate threats of violence under any circumstance.
  13. Children must wear the safety glasses and play by the safety rules.
  14. The venues we are located in cannot be altered or changed in any way, this includes permanent or temporary fixtures and fittings, wall hangings, pictures or furniture, tables or chairs.
  15.  We aim to make your child’s party the most magical experience possible! Please bear in mind that we have a schedule already to maximise play time and fun. The party is only 2 hours long, it will go by very quickly 🙂
  16. If you are bringing your own party bags please bring them ready made, we can make your party bags/books for you in advance for an extra cost but cannot pack yours for you on the day.

Nerfagogo Safety Rules of Play

1. NO SHOES on in the arena. No running outside of the arena (walk only).
2. You are responsible for your own belongings. Please take care of them.
3. Please do not drink or eat whilst on the mat area or equipment area. Please take your rubbish with you or throw away in the bins provided. Damage to our equipment from food may incur a cleaning/repair fee. You are repsonsible for this as the hirer.
4. You are responsible for your own child/children, please stay with them or leave them in the care of a known to you responsible adult who will supervise their play and take responsibility for them.
6. Please make sure you watch your child/children. We are not responsible for children hurting themselves. Misbehaving or using the equipment incorrectly can lead to other children getting hurt. We are not responsible for other children misbehaving and hurting your children. Your child and child guests are the responsibility of you or their parents present and thus use all the equipment at your own risk.
7. At ALL times the Nerfagogo staff are in charge of the party. Please make sure your child adheres to the safety rules by listening to the team.
8. We reserve the rights to ask you to leave if your children are misbehaving and or causing harm to other children purposefully. You will NOT be entitled to a refund. Your party may be halted if there is persistent bad behaviour.
9. You must wear safety glasses in the arena. No shooting in the face or at close range (shoot from at least 2 metres away). Do not shoot to purposefully cause harm !!! The purpose of our Nerf parties are FUN. We don’t promote hurtful playing or bullying.
10. Absolutely no throwing or kicking of any of the equipment, barriers, hideouts or using any equipment to hit each other. The barriers are to hide behind not throw around.
11. We reserve the right at any time to change safety rules depending upon the age of children playing and for safety reasons.
12. At least 1 adult to every 4 children should be present at the party if under 8 years.

Booking Rules

At time of initial booking we will need from you the following information.

  • Name of the birthday child and age
  • Name of lead parent on the day
  • Home address
  • Contact telephone number
  • age range of children attending

Without your full booking information your party booking cannot go ahead.

Payment to book a party is 50% of the total within 48 hours of booking the date. Your deposit is non refundable. If you do not pay within 48 hours we cannot hold onto the slot for you.

If you would like to arrange a viewing please pre-arrange at a suitable time with us. If you don’t come to the appointment we will not hold onto the booking for you.

Final payment is 5 days before the party date.

All adults food needs to be ordered 7 days before the party. Please do tell us at time of booking if you want healthy baguettes OR hot dog options for children please tell us if require veggie hot dogs.

Please Note: To ensure the child security on the day of the party we ask that a Lead Adult supply a list of the children that will be attending the party. We ask that this is given to a member of the Nerfagogo team your upon arrival.

Cancellation or change of date policy

Should there be any unforeseen reason that a party date needs to be changed by you we will try and accommodate you if we have availability (and you have given 2 weeks notice), if you cancel entirely you will not be refunded your deposit. If you cancel with less than 5 days to go you will forfeit your full payment. If you rearrange within 7 days of the party you may incur the rental costs of the venue to rebook.

We reserve the right to cancel your party should there be a breach of booking rules, you will not be entitled to a refund.

At no time are bounceagogo liable for costs incurred by you for any other venue or other party costs.

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